Refund and Returns Policy
Purchase Policy – JLK
By placing an order through JLK, you acknowledge that you have read, understood, and agreed to the following purchase terms and conditions:
1. Deposit Policy
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A non-refundable deposit of 300 EGP is required for orders containing more than one (1) item.
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The deposit is collected to confirm the order and initiate processing.
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Failure to complete the order after deposit payment may result in forfeiture of the deposit.
2. Perfume Policy
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All perfume products are final sale.
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No exchange, return, or refund is permitted on perfumes under any circumstances, including but not limited to personal preference, scent dissatisfaction, or packaging condition.
3. Order Inspection & Acceptance
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Customers are permitted to open and inspect the order only in the presence of the delivery agent.
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Acceptance of the order or departure of the delivery agent shall be deemed full acceptance of the product(s) in their delivered condition.
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Any claims submitted after the delivery agent has left will be automatically rejected.
4. Order Cancellation After Shipping
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In the event that an order is cancelled after shipment, refused upon delivery, or not received due to customer-related reasons, the customer shall be fully liable for all shipping and return shipping costs, if applicable.
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Shipping fees are non-refundable under all circumstances.
5. Non-Perfume Products
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For products other than perfumes, claims related to manufacturing defects only must be reported at the time of delivery.
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Each case will be reviewed and resolved at the sole discretion of JLK, in accordance with store policy.
6. Shipping & Delivery Timeframe
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Orders are processed and shipped within 2–6 business days.
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Delivery timelines are estimates and may vary due to courier operations, public holidays, or force majeure events beyond JLK’s control.
7. Policy Enforcement
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JLK reserves the right to amend, update, or modify this policy at any time without prior notice.
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This policy applies to all orders placed through the JLK website and associated sales channels.
8. Contact Information
For any inquiries regarding refunds, returns, or order-related concerns, please contact us through the following channels:
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Mobile: 01035110110
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Email: info@jlkhub.com
Our support team will review your request and respond in accordance with JLK’s policies.
